Introduction

A recent technology change at work resulted in switching our contact center agents from phones to WebRTC. This was a good opportunity to upgrade headsets, as many of the analog headsets they're using are difficult to adapt consistently reliably and motherboards on mid-range business machines often have fairly terrible analog audio inputs. I tested a range of USB headsets for suitability for use by work-at-home contact center agents during an 8-hour shift.

Note: When I initially wrote up this article, it was at the beginning of March before the COVID-19 situation had really hit. Availability of anything related to remote work is extremely limited at this time, so the prices outlined below are no longer inline with reality. Availability has improved a bit compared to in March and April.

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Introduction

Lists of things people recommend have been floating around on blogs lately. The idea resonated with me—though not many of the recommendations—as I have a lot of Opinions about Stuff. This list is a loosely organized collection of products I like.

Most of these recommendations are targeted at the category of product rather than a specific manufacturer, but if I feel strongly about a particular manufacturer I will note it.

The post will be updated as I encounter new worthwhile stuff.

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